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  1. #1
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    Charging Problem

    I have had this phone (SGH-i777) since November and this problem has started within the last week.

    I charge the phone. When the 100% icon appears I disconnect the phone. The 100% icon will not go away.

    If I turn the phone off then it shows a battery icon with no fill and a status circle that doesn't turn. After a few seconds it shows a battery icon, partially filled, with 5 white dots beneath the battery icon. Then it shows a black screen. The phone goes back and forth between these three screens. The four white buttons are always lit.

    If I take the battery out and put it back in it sometimes starts the battery icon cycle over again and sometimes starts the phone.

    If I plug in the charger then the phone stays on the partially filled battery screen, dims, and then turns off. If I leave the battery in and connect the charger I can get the phone to start.

    Sometimes when I power off the phone it immediately restarts; the other times it does the battery icon cycle. I cannot turn the phone completely off without removing the battery.

    While charging the battery status seems to jump to 100% during the charging cycle but the battery isn't being fully charged.

    Let me know if anyone wants to see some screen captures or anything else that might help.

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  3. #2
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    Welcome to the forum nota!


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    Any questions or concerns, please don't hesitate to PM me.


  4. #3
    Super Moderator/RS
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    Do you have another battery to try?
    Living dangerously, to me, is eating spaghetti with a white shirt on.

  5. #4
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    I don't have another battery.

  6. #5
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    Is it the stock Samsung cable?
    Living dangerously, to me, is eating spaghetti with a white shirt on.

  7. #6
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    Yes, it is the cable that came with the phone. It's plugged into the wall adapter that also came with the phone.
    I have also noticed when the phone says it is charged to 100% and it is still plugged in there are some random screen flares or bright spots that move around. The immediately disappear when I unplug the charger.
    If the battery is at fault is that covered under Samsung's warranty? Is there a link to getting something like this resolved or evaluated?

 

 

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