Backups no longer working, error: "Unfortunately, wssyncmlnps has stopped."

[gamma]

Until recently, my backups through Samsung Kies worked relatively problem free. Now, when I try to backup, "Unfortunately, wssyncmlnps has stopped." pops up on the phone and the backup fails.

I've done the usual Googling and I can see I'm not alone with this problem but I can't seem to find a solution that works. So, I thought I'd contact Samsung Customer Care about it and their response was a generic and unhelpful "The issues you are experiencing are being caused by a software glitch on the handset. A hard reset will be the only way to solve these issues."

REALLY? That's so Apple! Surely, there's a better way than blowing everything away. Has anyone else come across this problem and solved it? Any suggestions?

Galaxy S2 / Android 4.0.4
Kies for Windows 2.3.3.12085_7

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[bhfd64]

Did anything change when the problem started? I.E. software update on the phone and/or PC, download of a particular app, etc.

[gamma]

Kind of hard to pin-point an exact change that caused it; with so many apps installed, there's updates every other day :-( Added to that, I don't backup that regularly to know exactly when it stopped. I usually make sure I backup just before an Android update although, I didn't get to backup before the last 4.0.4 udpate because it had stopped working. So, I guess, it stopped working when on version 4.0.3.

[bhfd64]

Unfortunately I have absolutely no experience with Kies. Have you tried uninstalling the program on your PC and installing it again?

[gamma]

Yep. Although, I'm pretty sure the problem is on the GS2 (wssyncmlnps having stopped.) I have, since the backup problem started, also uninstalled Kies and installed the latest version. No difference.

Thanks for trying and for your quick responses! :-)

[bhfd64]

I did a quick Google search of "wssyncmlnps has stopped" and found that it's a widespread issue due to incompatibility between ICS and Kies. I didn't dig real deep but looked through the first handful of links without finding a solution. Perhaps there is one burried there somewhere.

[gamma]

Yeah, same. I'm an IT Consultant / PC technician, myself so, Google was my first port of call :-) Once I exhausted most results without any success, I contacted Samsung Support and they suggested a hard reset which I'm not keen on. I've read amongst the many horror stories that after a hard reset other instability issues have surfaced for some. If anything, I just don't think that's teh best way to solve a problem.

So, everything considered, I thougt I'd try my luck with a post on a relevant forum, like this one in case someone else has solved the issue for themselves without a hard reset.

All this, when really, Samsung should be solving this problem with an update and soon!

[bhfd64]

Yeah that's what I was thinking, surely an ICS compatible version of Kies will be along sooner than later. Good luck with it.

[Pete B]

I have the same problem. Backup worked fine with the previous release of Kies

Can you get a previous version of Kies ??

[UltraDroid]

Hello Pete - welcome to the forum!