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  1. #1
    Junior Member
    Join Date
    Dec 2012
    Member #
    0 times

    Phone reboots after profile updates

    Just recently my phone (Galaxy S II) has begun to reboot after I've done a profile update. I am a Sprint subscriber, running ice cream sandwich android OS.

    A dialog box pops up with a count down and an emergency link (911) and after the time clicks off, reboots my phone. It never used to do this and none of my friends have experienced it either. I can't seem to draw a line to something/anything I would've/could've done to cause it.

    Have you witnessed this or heard of it before or is it possible that I have a issue with this phone. It was purchased in April of this year.

    Thank you in advance for any help or suggestions you can offer.
    Ed Mackin

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  3. #2
    Super Moderator
    Join Date
    Sep 2011
    Cleveland, Ohio - The North Coast!
    Member #
    338 times
    Hello Ed - welcome to the forum! Sorry that I don't have an answer to your problem, but if you can be patient for awhile, we'll see if some of our more knowledgeable members have some ideas.
    GSM Galaxy Note 3 (Black) - Straight Stock
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  4. #3
    CR6 is offline
    Super Moderator
    Join Date
    Aug 2010
    Member #
    328 times

    Re: Phone reboots after profile updates

    Welcome to the forum Ed!
    I'm not sure what you mean by a "profile" update. Could you explain more? Do you mean an "OS" update? (from Gingerbread to Ice Cream Sandwich) But sure what would cause that. Have you tried a battery pull due a few minutes and reboot. Oftentimes a simple battery pull will clear up these types of strange issues. Hopefully someone can offer some more suggestions for a fix
    Good luck!


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