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  1. #1
    Junior Member
    Join Date
    Dec 2012
    Member #
    0 times

    Constant Restart on Galaxy SII

    Hi, I am new here and would appreciate your help. I have a Samsung Galaxy SII that constantly is restarting itself when unplugged from power or a USB connection to my computer. I called sprint and they said I needed to do a hard re-set. I wanted to back up the phone first so I said I would call back...but if someone here can help me with this I would appreciate it...or if another solution is out there I am open. I would rather NOT lose everything on my phone and have to reset it.


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  3. #2
    Super Moderator
    Join Date
    Sep 2011
    Cleveland, Ohio - The North Coast!
    Member #
    338 times
    Hello and welcome to the forum!

    I need you to be patient and hang on for awhile. Our Rescue Squad guys are not available right now, but we do have many really knowledgeable members who will be happy to pitch in and give you a hand - so just be patient.
    GSM Galaxy Note 3 (Black) - Straight Stock
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  4. #3
    Rescue Squad
    Join Date
    Feb 2012
    Member #
    152 times
    Download an app called My Backup. To use the Pro version I think you need root access to the phone. However, you will be able to backup just about everything that you need (SMS, MMS, pics, movies, music). It will take a LONG time to back it up, but it is worth it!!

    After you have done that, try doing a hard reset on the phone. If that does not work, post back and we can go from there. ALWAYS make a backup for your phone before you try anything on it!



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