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  1. #1
    Junior Member
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    Dec 2012
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    Question Frozen screen at start up? Should I factory reset?

    I was charging my phone for about an hour, and I came back to check my texts. Pressed the power button/unlock button, but it didn't respond. Tried it a few more times, and decided to reboot my phone.


    Once I rebooted it, it started up with the "Samsung Galaxy S2" white font against the black background, and nothing else happens from there. I waited a few minutes, and when I came back, it was still frozen on that screen. I tried restarting and taking out the battery, but it still gave me the same problem. I even took it to my carrier's retail store for assistance, but they were no help. They didn't even tell me I could factory reset, just that I should get a new phone (and basically give them more money.)

    I looked it up a little, and I basically got down to the point where I should just factory reset. Is it correct to do so at this point? Could you also give me a crash course on safely doing a factory reset? And is there a way that I can backup my files before doing so, such as contacts, photos, game files, etc? Thanks for the help, and I sincerely appreciate your efforts! I'm not a phone guru, so I'm kind of stuck.

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