my samsung s4 is black screen

[Erin19013]

please help me to retrieve my photos

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[UltraDroid]

Hello Erin, welcome to the forum.

In order to help you retrieve your photos, you need to provide information: What is the exact model number of your phone? Samsung Galaxy S2 is a type of phone, like Toyota Corolla is a type of car. What we need is the model number, shown directly underneath the battery when you remove it. Also, who is your service provider - the phone company you use? What were you doing when your screen went black?

[Erin19013]

Hello there,
thank you for your response, I will get back to you with the info needed soon, at this time I'm in class.

very respectful,
Erin

In order to help you retrieve your photos, you need to provide information: What is the exact model number of your phone? Samsung Galaxy S2 is a type of phone, like Toyota Corolla is a type of car. What we need is the model number, shown directly underneath the battery when you remove it. Also, who is your service provider - the phone company you use? What were you doing when your screen went black?[/QUOTE]

[Erin19013]

Hello there,
thank you for your response, I will get back with you with the info needed soon. I'm in class at this time. Thank you again.

Respectfully,
Erin

[Alice]

If you searches the internet you can find various solutions to do this type of recovery. One of the more commonly recommended includes Mobikin Doctor for Android. It can recover virtually any type of data, including text messages, contacts, call history, photos, videos, audio files, documents, among other lost files, from Android phones to Android tablets

[Cora]

Don't worry.There is Samsung Data Recovery tool that allows you to extract photos from black screen.Not only photos,but also contacts,messages,call logs,video,etc also can be recovered.You could have a try.