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  • 1 Post By CR6

Thread: Broken SII

  1. #1
    Junior Member
    Join Date
    Sep 2014
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    0 times

    Unhappy Broken SII

    My SII screen is broken and i do not have a sumsung account set in the phone. i wanted to recover my photos and files from my phone but i cannot. I think i did not set it in USB mode. My phone also have a pattern screen lock so when i connect to my laptop, nothing shows up. I need advice on how to get back my files without getting a new screen. i think everything else is fine because when my friend called me, the ring sound came on. i can still open and close the ph and the speakers are fine. i tried to unlock the phone from the sumsung online account but i havent change the settings in the ph yet so it didnt work. Please let me know the solution.
    many thanks

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  3. #2
    Super Moderator
    Join Date
    Sep 2011
    Cleveland, Ohio - The North Coast!
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    The first step I would take is to contact your service provider - who you pay your phone bill to. Asking their help is the most simple and straight forward approach.

    Sent from my Note 3, using magic ...
    GSM Galaxy Note 3 (Black) - Straight Stock
    GSM Galaxy Note 2 (Titanium) - Rooted running Jedi X20 Rom
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    GSM Samsung Galaxy S3 (Red) - Rooted running Deadly Venom v8.0.1 Rom

  4. #3
    CR6 is offline
    Super Moderator
    Join Date
    Aug 2010
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    346 times
    Welcome to the forum Jane, sorry to hear about your phone! I would first log onto Samsungs site and set up a free cloud account. then as UltraDroid suggested, take it to your carrier. That will probably be your best option at this point. They should be able to help you out by connecting it to their system and perhaps transferring your files to your cloud account without having to replace the screen. This way you'll be able to then transfer those files to your new phone. Good luck!

    tap'n on my S5
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  5. #4
    Join Date
    Dec 2018
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    One of the most popular broken Samsung data recovery tool is Broken Samsung Phone Data Extraction. This is a professional Samsung recovery software. With it, you can restore the photos and files from both normal and broken Samsung.



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