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  1. #21
    Junior Member
    Join Date
    May 2012
    Member #
    0 times

    Same thing here...

    Hey guys,

    I'm new here but figured I should put my .02 for this one... We're having the same issue with a client of ours. He's got an ATT S2 (Skyrocket) and I'm using my TMO S2 with the same error message "this document could not be opened". For sure its only related to the S2's running 2.3.6 as a coworker has a Nexus S running ICS and the attachment opens up without any problems.

    Below is what I've done so far:
    - Setup on other android devices has worked fine(both with native apps and
    with downloads ie; touchdown, documents to go, etc)
    - Setup on iOS device worked with no issues
    - Checked moblie mailbox policies to make sure attachment viewing was
    enabled and that no settings there might be responsible for the issue
    - Other exchange setups on the Galaxy SII do not have problems withoffice
    attachments and mail securitysetting in mail configuration have been checked. Only possible cause would be that they use Google's email archiving service though other phones don't have issues opening attachments.

    Hopefully ICS will fix it!

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  3. #22
    Senior Member
    Join Date
    Sep 2010
    Member #
    542 times
    Welcome to the forum!! Great to have you with us.

  4. #23
    Super Moderator
    Join Date
    Sep 2011
    Cleveland, Ohio - The North Coast!
    Member #
    336 times
    Welcome aboard!
    GSM Galaxy Note 3 (Black) - Straight Stock
    GSM Galaxy Note 2 (Titanium) - Rooted running Jedi X20 Rom
    GSM Galaxy Nexus (Black) - Straight Stock

    GSM Samsung Galaxy S3 (Red) - Rooted running Deadly Venom v8.0.1 Rom

  5. #24
    Super Moderator/RS
    Join Date
    Jul 2011
    Member #
    253 times
    What if you log into email via a browser?
    Living dangerously, to me, is eating spaghetti with a white shirt on.

  6. #25
    Super Moderator
    Join Date
    Aug 2010
    Member #
    314 times
    Welcome to the forum!


    "Guidelines of Conduct" for

    Any questions or concerns, please don't hesitate to PM me.



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