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  1. #1
    Junior Member
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    Need help with volume issue as well as ringtone issue

    My two week Facinate (not rooted) just started to have an issue with the default ringtones on the phone. If I go under SETTINGS, SOUND SETTINGS then VOICE CALL RINGTONE I get the following messsage:

    "The process com.android.settings has stopped unexpectedly. Please try again"

    My only option in to "force close"

    I also have no volume control over the phone from the buttons on the side. When pressed, the phone just vibrates for a moment.

    Attempting to change ringtones on my contacts will lock the phone for several minutes. Almost to the point I feel I need to pull the battery out to reset. I also (when it does work) noticed I can not select the default VZ ringtone. All other ringtones (default) seem to work just fine. Selecting the default ringtone locks the phone.

    When it locks up, it defaults back to the lockout screen (for my corporate email) and I must enter my pass code. Usually this occurs on its own after about 15-20 minutes of inactivity, but with this issues and lock ups its occuring much more frequently.

    What I was doing when I first noticed:
    I had just installed two toggle apps and was attempting to configure them. (So I was messing with the program settings for volume etc..

    I have UNINSTALLED these apps, but the problem persists.

    Is there a fix?

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  3. #2
    Senior Member
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    Welcome to the forum! The only potential fix for a non-rooted phone is a factory reset. If that doesn't work, I would take it back to Verizon.

    Tapatalk'd

  4. #3
    CR6
    CR6 is offline
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    Welcome the forum broderp!



    Tapatalker!

    "Guidelines of Conduct" for Galaxyforums.net

    Any questions or concerns, please don't hesitate to PM me.


  5. #4
    Junior Member
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    Quote Originally Posted by Mujibar View Post
    Welcome to the forum! The only potential fix for a non-rooted phone is a factory reset. If that doesn't work, I would take it back to Verizon.

    Tapatalk'd
    Thanks for the welcome (to both of you above!) and thanks for the suggestion. I reset my phone. This fixed the problem. Now to reinstall my paid and free apps....:shocked:

    Worked like a champ. I am very appreciative.

  6. #5
    CR6
    CR6 is offline
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    Excellent! Glad you got things working again!

    "Guidelines of Conduct" for Galaxyforums.net

    Any questions or concerns, please don't hesitate to PM me.


 

 

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