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  1. #1
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    Discussion I had this morning with Samsung Support regarding ICS update through Kies

    Goodmorning,

    This is a discussion I had this morning with Samsung Support regard the release of ICS for the Samsung Galaxy S2 sgh-i777 through Samsung Kies via USB. I thought I would share it with everyone:


    Timestamp: 0800 Hours


    Pamela: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

    Visitor: I have a AT&T Samsung Galaxy S2 SGH-i777 and I'm wanting to know why the Ice Cream Sandwich (ICS) update is unavailable through Samsung Kies version 2.3.2.12054_20? It was available for a short time on Friday, but has since disappeared. Sources on the internet said ICS would be available on Saturday, but it is still currently unavailable through Kies. When will the ICS update be available to AT&T Samsung Galaxy S2 SGH-i777 owners?

    Pamela: Please allow me to go through the inquiry.

    Pamela: Thank you for holding.

    Pamela: I understand that you would like to know the information regarding the Android 4.0 upgrade on the handset, am I correct ?

    Visitor: Yes

    Pamela: Thank you for confirming.

    Pamela: I would like to inform you that Android 4.0 Icecream Sandwich is planned for your phone. However, dates have not been determined. Should this become available, it will be posted on our Website in the Samsung Download Center.

    Visitor: Why was it release for 8 hours through Kies last week?

    Pamela: I am sorry, the previous release was the test update from AT&T.

    Visitor: Was it a failure

    Pamela: I am sorry, we don't have information in this regard as it is a release from AT&T, however as mentioned in the above statement the update is planned for the device, and you can check with the below link for the update release.

    Pamela: SAMSUNG (Click on the "SAMSUNG" link to see devices that will receive updates)

    Visitor: Samsung said last December in a press release that the update was planned.

    Pamela: I am sorry, I have provided you with all the information that is available regarding the update.
    Any help any of you can give would be greatly appreciated.

    Sincerely,
    Jacob

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  3. #2
    Super Moderator/RS
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    Visitor: Was it a failure
    Pamela: Only if you attempt to update through Kies.

    Sent From The Third Galaxy
    Living dangerously, to me, is eating spaghetti with a white shirt on.

  4. #3
    Super Moderator
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    Bummer! ...although, I no longer own the phone. Still, I don't understand the delay.
    GSM Galaxy Note 3 (Black) - Straight Stock
    GSM Galaxy Note 2 (Titanium) - Rooted running Jedi X20 Rom
    GSM Galaxy Nexus (Black) - Straight Stock

    GSM Samsung Galaxy S3 (Red) - Rooted running Deadly Venom v8.0.1 Rom






  5. #4
    Senior Member
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    Ollie: Thanks so much for sharing your conversation with SAMSUNG this morning. Because you did so I was able to store that page in my favorites on both my Galaxy Tab 10.1 and my Galaxy NOTE. Making it easierfor me to keep abreast of things much easier.


    THESHADOW

  6. #5
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    Hey THESHADOW!

    That was jadalyle's experience. Unfortunately, many people that actually upgrade through Kies end up with a non-functioning phone.

    Sent From The Third Galaxy
    Living dangerously, to me, is eating spaghetti with a white shirt on.

  7. #6
    Junior Member
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    Current Phone: AT&T Samsung Galaxy S2 shg-i777

    I was recently able to get the ICS 4.0.3 update through Kies. One the update was installed, the performance is slower and glitchy. When I try to scroll from page to page or up and down through menu's, it feels slow and glitches. When I touch the camera icon, it takes a second or two before it activates. When I exit out of the camera, it I see a blank home screen and a few seconds later, the icons are added. ICS is supposed to be faster and smoother. The version supplied by Kies on Sunday evening has bunches of bugs and is slow. I though it was the launcher. So, I tried GO Launcher and NOVA Launcher. Both launchers had the same issues as the Stock launcher supplied by AT&T on ICS.

    Does anyone have any work arrounds arround these issues? I'm currently disappointed with ICS!

    What are everyones elses reactions with the AT&T ICS release?
    Any help any of you can give would be greatly appreciated.

    Sincerely,
    Jacob

  8. #7
    Super Moderator/RS
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    Did you try a factory data reset afterwards? A lot of bugs, that appear when upgrading from GB to ICS, are cleared up through the wipe.

    Sent From The Third Galaxy
    Living dangerously, to me, is eating spaghetti with a white shirt on.

 

 

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